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During the third quarter of 2005, only 1.3 percent of its customers disconnected their service, which is well below the industry average. Reliable service is fundamental to customer loyalty, and Verizon Wireless boasts the highest customer loyalty in the industry. "These network enhancements reflect our ongoing commitment to meet the growing needs of our customers and to provide them with the reliable, high quality service they expect from Verizon Wireless." "This past year in Ohio, call volume on our network increased by 38 percent," said Roger Tang, president—Ohio/Pennsylvania Region, Verizon Wireless. Highway 23 between Orange Road to the south, Home and Lewis Center roads to the north, and from Route 315 to the west and to Old State Road to the east. The new cell site extends network coverage and enhances calling capacity near Lewis Center, improving service along U.S. LEWIS CENTER, OH - Verizon Wireless has activated a new cell site in Delaware County that enables more area customers near Lewis Center and portions of Orange and Liberty Townships to use their wireless phones concurrently to make calls, send and receive TXT and Picture Messages, and download games and ring tones while enjoying clearer reception and fewer dropped calls.